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When asking for support, always include the following in your e-mail:
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Type of multiplexer
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Firmware version of the multiplexer
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Serial number of the multiplexer
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Version of MPX-Config
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A clear and concise description of the problem, including the connected equipment on each input and output.
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A screen print of the current configuration or a configuration file.
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A log file from MPX-Config with appr. 30 seconds worth of data.
Support only comprises technical problems directly related to the multiplexer. |